Be Human: The Journey to Capture and Codify Human Emotions

RBC Slide on Being Human for the Fields Institute

We invited a nationally recognized partner, RBC, to share their experiences at the Conference on Big Data and Information Analytics at the Fields Institute at the University of Toronto. RBC is a large financial institution with many banking locations across Canada that deeply values the interactions between their customers and employees. RBC’s size presents it with challenges such as ensuring their customers always have a positive […]

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